Refund policy

**Return Conditions and Exchange Policy - SNEAKSPHERE**

**1. Return of Products:**

You have the possibility to return all products ordered on our sitewww.sneaksphere.comwithin 14 days of receiving your order. Return conditions apply only to unworn, unwashed items returned in their original packaging. Please retain the original packaging until you are sure you want to keep the item, as returning without original packaging may void your refund.

No returns will be accepted beyond 14 days after receipt of the order.

**2. Product Testing:**

If you wish to try on the products to check the size, please do so over another item of underwear. Items tried on in this manner are not considered worn. However, we reserve the right to refuse a return in case of damage or for hygiene reasons.

**3. Exchange of Items:**

An item can be exchanged. In the event of an exchange, any price difference between the exchanged item and the replacement product is the customer's responsibility. Once the item has been returned and inspected, we will notify you of our decision to approve or reject your exchange request. If approved, the replacement item will be shipped within 5 days.

**4. Return Procedure:**

For any returns or complaints, please inform us promptly using the email address Info@sneaksphere.com. Complete the return form provided and include it in the return package. We recommend that you choose a tracking method to avoid any loss by the Post Office.

**5. Return Fees:**

Return costs are the responsibility of the customer and are not refundable.

**6. Cancellation of Order:**

It is not possible to cancel an order once the transaction has been completed. To obtain a refund, you must return the items in accordance with our return policy.

Sale or discounted items are non-refundable, but may be exchanged subject to availability.

For any further questions, please do not hesitate to contact us at Info@sneaksphere.com

We thank you for your understanding and cooperation.

The SNEAKSPHERE Team